Forrester Research

  • Training is Key to Successful Unified Communications Adoption and ROI

    As cited by Forrester Reseach if business leaders develop the perception that a technology doesn’t deliver value, then the initial excitement and support for that technology dwindles. This hampers the efforts of I&O professionals to drive adoption. Poor or nonexistent change management programs can get a technology off to a bad start from which it’s    Read the Rest…