4What’s Avaya End User Training Solution Enhances Call Center Management

Naples, FL – 4What Interactive, a full-service media agency assisting corporations worldwide by developing video-enhanced marketing, e-learning and communications solutions, announced its On-the-Phone training and support solution, is a successful management tool for call centers.

The solution offers training and support for Avaya unified communications products.These e-learning solutions are proven to boost performance and improve knowledge transfer, says Jim Cossetta, President and Co-founder of 4What.

“This proven training approach enhances comprehension with dynamic content and visuals featuring a professional host, graphics, animation, simulations, and interactivity resulting in a captivating experience,” he said.

Michael Schini, Vice President of Product Development for 4What, says a range of modules can be created, from management to customer training, with a variety of e-learning portals and programs including content management, tracking, measuring and reporting.

“Each project is intuitive and built for adaptability and mobility,” Schini said. “This means it can be easily modified and updated at any time, as well as output to various delivery platforms such as mobile, web, intranet and LMS with SCORM compliance and AICC standards intact. In addition, printable reference guides, as well as basic and advanced customized options are available including training that matches a company’s system configuration and brand.”

One example where this solution was effectively deployed was for John Hancock, a leading financial services group serving millions of customers in 22 countries and territories worldwide, says Duane Dehnert, Product Manager, 4What.

“We customized and created two different versions of the training module for John Hancock’s Call Center,” Dehnert said. “It incorporated login tracking and many other features empowering employees with training that was accessible 24 hours a day, seven days a week. It was a cost effective solution that saved resources from printing all the way through training professional’s travel time.”

For more information about these or other 4What products and services, contact Michael Schini at (239) 495-3010 X 105 or mschini@4what.com.