Avaya News

FOR IMMEDIATE RELEASE

Naples, FL – 4What Interactive, a full-service media agency assisting corporations worldwide by developing video-enhanced marketing, e-learning and communications solutions, announced its On-the-Phone training and support solution, is a successful management tool for call centers.

The solution offers training and support for Avaya unified communications products.These e-learning solutions are proven to boost performance and improve knowledge transfer, says Jim Cossetta, President and Co-founder of 4What.

“This proven training approach enhances comprehension with dynamic content and visuals featuring a professional host, graphics, animation, simulations, and interactivity resulting in a captivating experience,” he said.

Michael Schini, Vice President of Product Development for 4What, says a range of modules can be created, from management to customer training, with a variety of e-learning portals and programs including content management, tracking, measuring and reporting.

“Each project is intuitive and built for adaptability and mobility,” Schini said. “This means it can be easily modified and updated at any time, as well as output to various delivery platforms such as mobile, web, intranet and LMS with SCORM compliance and AICC standards intact. In addition, printable reference guides, as well as basic and advanced customized options are available including training that matches a company’s system configuration and brand.”

One example where this solution was effectively deployed was for John Hancock, a leading financial services group serving millions of customers in 22 countries and territories worldwide, says Duane Dehnert, Product Manager, 4What.

“We customized and created two different versions of the training module for John Hancock’s Call Center,” Dehnert said. “It incorporated login tracking and many other features empowering employees with training that was accessible 24 hours a day, seven days a week. It was a cost effective solution that saved resources from printing all the way through training professional’s travel time.”

For more information about these or other 4What products and services, contact Michael Schini at (239) 495-3010 X 105 or mschini@4what.com.

About 4What Interactive

4What Interactive is a full-service media agency assisting corporations worldwide by developing video-enhanced marketing, e-learning and communications solutions. 4What integrates video, flash production and web programming to create engaging solutions that are intuitive, adaptable and built to be output to multiple platforms such as web, mobile, email and intranet. Recognized as a leader in the e-learning industry, 4What develops training and support solutions for the end users of Avaya unified communications products. Headquartered with its state-of-the-art studio in Naples, Florida, 4What’s talented staff of creative professionals has served clients such as Discover Card, Bank of America and John Hancock since 1995. To learn more, visit www.4What.com or call 1-888-Go-4What(464-9428).