4What Receives Avaya Certification and Launches Partner Portal

Naples, FL – 4What Interactive, a full-service media agency assisting corporations worldwide by developing video-enhanced marketing, e-learning and communications solutions, announced its unified communications end user training and support solution for Avaya IP Telephony phones has been successfully tested and certified as compliant with the Avaya Aura Communications Manager Version 5.2.

4What has been a proud Developer Connection Gold Member of Avaya since 2009. Known as DevConnect, this program is an initiative to build stronger go-to-market relationships through in-depth compliance testing, joint promotion and sales activities. Michael Schini, Vice President of Business Development for 4What is pleased that the On the Phone (OTP) training solutions are compliant tested and approved by Avaya.

“These products are tried and tested by Avaya, uniting with 4What’s intention to provide world-class on-demand training and support solutions, and to help Avaya customers gain the maximum return on unified communications investment.” Schini said. “If users fully understand the complete functionality and power of their product, they will be able to streamline communications, resulting in a more efficient organization.”

4What has provided OTP and support solutions for the Avaya unified communications products for more than four years. It started with the Avaya 2420 series model and expanded through the 9600 series Avaya one-X desk phones. In 2010, 4What launched its latest training module for the all new Avaya 9670G desk phone, the world’s first media phone for enterprises.

“The benefits of 4What’s OTP solutions are that it offers simplified, cost-effective training, providing an ongoing education and reference tool, resulting in key knowledge transfer and reduced help desk calls,” says Duane Dehnert ,OTP product manager.

“ An organization can access this training via its intranet, the web, or directly from the phone.” he said. “By simply touching the phone’s Show Me button, users can launch an on-demand training reference directly to their computer for detailed on-screen demonstrations. Printable reference guides, as well as basic and advanced customized options are available including training that matches a company’s system configuration and brand.”

Beyond end user training, Reid Atwood, co-founder of 4What, is excited to take OTP and support one step further by launching the Avaya Partner Portal, located on the web at www.4What.com/Avaya.

“The Avaya Partner Portal was developed to capitalize on synergies, help promote a consistent brand message, while reducing costs for Avaya and its partners,” Atwood said. “It will offer access to innovative marketing, sales and training tools in a dynamic video-enhanced environment. I recommend exploring this site, since here, the possibilities for Avaya partners, resellers and distributors are endless. The ultimate goal is to create a full-circle sales approach and a win-win situation for all.”

For more information about these or other 4What products and services, contact Michael Schini at (239) 495-3010 X 105 or mschini@4what.com.

 

About 4What Interactive

4What Interactive is a full-service media agency assisting corporations worldwide by developing video-enhanced marketing, e-learning and communications solutions. 4What integrates video, flash production and web programming to create engaging solutions that are intuitive,

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adaptable and built to be output to multiple platforms such as web, mobile, email and intranet. Recognized as a leader in the e-learning industry, 4What develops training and support solutions for the end users of Avaya unified communications products. Headquartered with its state-of-the-art studio in Naples, Florida, 4What’s talented staff of creative professionals has served clients such as Discover Card, Bank of America and John Hancock since 1995. To learn more, visit www.4What.com or call 1-888-Go-4What(464-9428).

 

About Avaya

Avaya is a global leader in enterprise communications systems.The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world.Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect